Terms of Service

These Terms of Service ("Terms") govern your access to and use of the services provided by Billbright Matege ("we," "our," or "us"), including our website, portfolio, and professional services.

By accessing or using our services, you agree to be bound by these Terms. If you disagree with any part of these terms, then you may not access our services.

We offer a range of professional services including:

Development Services:

• Web application development and design
• Mobile application development
• Custom software solutions
• API development and integration
• Database design and optimization

Cybersecurity Services:

• Security assessments and audits
• Vulnerability testing and remediation
• Security consultation and strategy
• Compliance assistance

Consulting Services:

• Technical architecture and planning
• Project management and guidance
• Code review and optimization
• Training and knowledge transfer

When using our services, you agree to:

General Conduct:

• Provide accurate and complete information
• Maintain the confidentiality of any access credentials
• Use our services only for lawful purposes
• Respect intellectual property rights
• Communicate professionally and respectfully

Project Collaboration:

• Provide necessary project materials and access
• Respond to communications in a timely manner
• Review and approve deliverables promptly
• Make payments according to agreed terms

Prohibited Activities:

• Attempting to gain unauthorized access to systems
• Distributing malware or harmful content
• Violating any applicable laws or regulations
• Interfering with the operation of our services
• Impersonating others or providing false information

Project Scope & Changes:

• All projects will have clearly defined scope and deliverables
• Changes to project scope may require additional time and cost
• Change requests must be documented and approved in writing
• We reserve the right to decline unreasonable change requests

Timeline & Delivery:

• Project timelines are estimates based on current scope
• Delays may occur due to external dependencies or scope changes
• We will communicate any potential delays promptly
• Final delivery is subject to client approval and feedback incorporation

Payment Terms:

• Payment terms will be specified in individual project agreements
• Late payments may incur additional fees
• Work may be suspended for overdue payments
• All prices are subject to applicable taxes

Client Ownership:

• Upon full payment, clients own custom code developed specifically for their project
• Clients retain ownership of their data, content, and business logic
• Source code will be delivered upon project completion and full payment

Our Ownership:

• We retain ownership of general methodologies and frameworks
• Pre-existing tools and libraries remain our property
• We may use general knowledge gained for future projects
• Our branding and portfolio presentation rights are reserved

Third-Party Components:

• Open-source libraries are subject to their respective licenses
• Third-party services may have separate terms and conditions
• Clients are responsible for obtaining necessary licenses

Service Warranty:

• We warrant that services will be performed with professional skill and care
• Deliverables will meet the agreed-upon specifications
• We will correct any defects in our work at no additional cost
• Warranty period is typically 30-90 days from delivery

Disclaimers:

• We do not guarantee uninterrupted or error-free operation
• Third-party integrations are subject to external service availability
• We are not responsible for data loss due to client actions
• Results and performance may vary based on implementation

Our total liability for any claims related to our services shall not exceed the total amount paid by you for the specific service that gave rise to the claim.

Exceptions:

• Liability for death or personal injury caused by negligence
• Liability for fraud or fraudulent misrepresentation
• Any liability that cannot be excluded by applicable law

Termination by Either Party:

• Either party may terminate services with written notice
• Notice period will be specified in individual service agreements
• All outstanding payments must be settled upon termination

Immediate Termination:

We may terminate services immediately if you:

• Breach these Terms or service agreements
• Engage in illegal or harmful activities
• Fail to make required payments
• Behave in a manner that damages our reputation

Post-Termination:

• Completed work will be delivered upon full payment
• Confidentiality obligations continue after termination
• Both parties retain rights to any work completed before termination

These Terms shall be governed by and construed in accordance with the laws of Uganda, without regard to its conflict of law provisions.

Dispute Resolution:

• We encourage good faith negotiations to resolve disputes
• Mediation may be pursued before formal legal proceedings
• Any legal actions shall be brought in the courts of Uganda
• The prevailing party may be entitled to attorney fees

We reserve the right to modify or replace these Terms at any time. We will provide notice of material changes by:

• Posting updated Terms on our website
• Updating the "Last updated" date
• Sending email notifications for significant changes
• Providing reasonable advance notice when possible

Continued use of our services after changes constitutes acceptance of the new Terms.